Development & Training
We are dedicated to the ongoing success of our dealer community and its customers.
We established our training and management-consulting department as a pillar of our dealer client’s success. We know that ongoing training and consulting plays a critical role in preparing dealership professionals for the competitive challenges of the automobile industry and to elevate the profitability of a dealership.
We have provided our dealer clients with consultative selling, ongoing dealer monitoring and review, and interactive management and compliance training, all of which produce an increase in dealership income and customer service improvement. Our national training program is built with a solid foundation of up-to-date industry knowledge from our team of national training consultants, all of whom have extensive retail management experience. At F&I Direct Group, we view training and consulting as an art and a science.
Training Programs We Offer:
Continuous performance evaluations
Ongoing comfort level established individually
Building communication skills with customers
Focus on principles of selling
Product knowledge
Presentation techniques
Product value building
Objection handling
Lender relations
Department management
Menu presentations
Regulatory and compliance issues
Extensive role play