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Development & Training

We are dedicated to the ongoing success of our dealer community and its customers.

 We established our training and management-consulting department as a pillar of our dealer client’s success. We know that ongoing training and consulting plays a critical role in preparing dealership professionals for the competitive challenges of the automobile industry and to elevate the profitability of a dealership.

We have provided our dealer clients with consultative selling, ongoing dealer monitoring and review, and interactive management and compliance training, all of which produce an increase in dealership income and customer service improvement. Our national training program is built with a solid foundation of up-to-date industry knowledge from our team of national training consultants, all of whom have extensive retail management experience. At F&I Direct Group, we view training and consulting as an art and a science.

Training Programs We Offer:

Continuous performance evaluations

Ongoing comfort level established individually

Building communication skills with customers

Focus on principles of selling

Product knowledge

Presentation techniques

Product value building

Objection handling

Lender relations

Department management

Menu presentations

Regulatory and compliance issues

Extensive role play

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